All sales are final unless an error occurred on the behalf of Crowned By Water.

No returns or discounts will be provided for missed sales.

Due to the nature of our products, we are unable to accept returned products. If there’s an issue, or for any reason you are not satisfied with your order, we will happily work with you to find a solution.

If your order is returned to us due to incorrect address or error on your part, there's a re-shipping fee that will be charged to reship your order.

If your tracking information states that your package was delivered and you have not received it, you must address this with the United Parcel Service (UPS). Crowned By Water does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.

https://www.ups.com/us/en/support/file-a-claim.page

Please keep in mind, we are a small business. All items are handcrafted. Please allow time for your item to be made with love, packaged and carefully dispatched.

Unfortunately, we cannot accept returns on sale items

Our Standard Processing Time is 14 Business Days! This does not include weekends, or holidays! Shipping Time Frame is not included in the 14 business days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.